Web-Centric Automated Outbound
Messaging & IVR Call Services

This is a state-of-the-art on-line program that allows you to totally manage all of your outbound automated prerecorded calls.

This web-accessed system has more messaging and IVR (Interactive Voice Response) capabilities and functions than any other system or service in existence.

It is an extremely easy and effective way to:

• Conduct simple, extended or multi-level mass surveys;
• Send out messages with an option to patch-through a call or digitally record a live respondent’s answer;
• Or, for straight messaging – send reminders for turn-out activities, overdue accounts, last minute changes, persuasion and GOTV calls, reinforce mailings, etc.
• You can even have a separate message delivered to answering devices;
• Delivered to answering devices only;
• Or, personalize the messages with a synthesized text-to-speech insertion of, say, the recipient's first name, and, pronounce or spell out a variable like a dollar value, street address, phone number, etc.

Capabilities:

(A typical call job can be downloaded, programmed and scheduled in less than 4 minutes)
1. Download your own databases.
2. Record (call in or out), import, or copy existing messages.
3. Program the connection parameters.
4. Program the Text-to-Speech, IVR, and other data collection functions.
5. Program the delivery options.
6. Schedule the outgoing calls.
7. Start the call job on-line or by calling in to an 800#.
8. Modify the call delivery rates (outbound and patch-through) while calls are in progress.
9. View detailed call reports on-line and in real time in multiple formats; ready for emailing.
10. Access all your past call jobs – including all call details.
11. Instant billing, payment and credit accounting on your web site.
12. Ability to re-brand the web site with your group’s name and other information.
13. Ability to issue sub-accounts and have the billing difference credited to your master account.
14. 24-hour customer service.

Typical Program Costs Factors are as follows:

A. There are no programs or equipment to buy.
B. No special software is required - just high-speed web access and a password.
C. And it is very easy to learn and use.
D. We will train as many people as you like as many times as is necessary at no cost.
E. No sign-up fee.
F. No set-up fee.
G. No monthly fee.
H. No minimum usage charge.
I. No maintenance fee.
J.  No minimum calls to make (except for special long-term high volume pricing plans).
K.  No long-term obligation.
L. The billing is at a per-minute per-delivered-call rate, and only for the actual connection times.
M. There is a 30-second minimum charge, and rounded-up in six-second increments after that.
N. There are no other fees. You only pay for the actual time on the line delivering calls.
O. You pay the same per-minute rate for IVR, text-to-speech, deliver to answering devices only, etc.
P. Your per-minute rate will be based on your total estimated usage, and at very reasonable rates.

Basic Web Centric System Call Rates:

These prices are for a one time job or for the total of your calls over a time period of say one year.

500,000 calls and over = 4 Cents Per Delivered Call or 8 cents per minute maximum
250,000 calls and over = 5 CPDC or 10 cents per minute maximum
50,000 calls and over = 6 CPDC or 12 cents per minute maximum
20,000 calls and over = 7 CPDC or 14 cents per minute maximum
Less than 20,000 = 8 CPDC or 16 cents per minute maximum

Cost in Cents Per Delivered Call (CPDC) = for messages up to 30-seconds long.

This pricing assumes message delivery to phone numbers within the Continental United States.  Any calls made to Alaska, Hawaii or Canada may be charged at a higher per minute rate.

All of our standard price lists are general guides, and basically reflect prices for smaller jobs. Your call job or multiple project pricing will be based on the actual details of the project.

Prices for large and/or ongoing auto call sets/projects are available upon request.

The above prices include all delivery options and IVR functions. However, Multiple Linear Question and Multi-Tiered Question Surveys, will require a bit of advance notice to set-up, and if they are quite complicated, may have a small set-up fee and/or be charged at a slightly higher rate (see below).

Actual cost will depend on the quality of your phone list, how many attempts are programmed, etc. Overpayment, etc., will be settled up as soon as practicable.

Notes for Regular Prices (Less than one-million calls):

Minimum 30-second billing, with six-second incremental billing thereafter. Fax machines are billed at the same minimum rate as a connection to a Live Respondent. Calls to answering devices only will be billed at actual time on the line with a 30-second minimum and in 6-second increments thereafter, while connections to live respondents in that call set will be billed at 4 cents per connection. Calls to live respondents only will be billed at actual time on the line with a 30-second minimum and in 6-second increments thereafter, while connections to answering devices in that call set will be billed at 4 cents per connection. Early hang-up's will be billed at actual time on the line.

Notes for Special Prices (One-million calls and up):

Minimum 30- second billing, with 6-second incremental billing thereafter. We do not round-up partial seconds for a thirty-second call. Fax machines will be billed at a 6 second increment. Calls to answering devices only will be billed at actual time on the line with a 30-second minimum and in 6-second increments thereafter, while connections to live respondents in that call set will be billed at 2 cents per connection. Calls to live respondents only will be billed at actual time on the line with a 30-second minimum and in 6-second increments thereafter, while connections to answering devices in that call set will be billed at 2 cents per connection. Early hang-up's will be billed at actual time on the line.

When the system is set to hang up on live respondents, those that are answered get a short busy signal before a disconnect. Those very same phone numbers are then placed in the recall cycle. The same will happen with non delivery to answering devices.

With a day or so notice, we can - generally at no additional charge, re-set the system for more complex mass surveys: ask one question and have up to 10 touch-tone keypad responses; ask two or more questions (multi-linear) and each can have multiple keypad and/or other response options; or conduct a multi-tiered mass survey with one or more questions and have different response possibilities for each question, e.g., deliver another message, ask another question, capture a keypad entry, record a voice response, and/or patch the call through to a phone number of your choice – for a live operator.

The cost for layering a message is as follows:

1 to 3 versions – no charge
4 to 7 versions - $300.00
8 to 10 versions - $600.00
11 & over-$1,000.00
FYI: 95% of the layered messages we do comprise less than 4 versions.

Alternatives:

If you prefer, or you just don’t have the ability, we may be able to program your calls for you.

We also have traditional vendor-operated automated outbound messaging & IVR call services.

These are guidelines and used only for estimating. Actual results will depend on many variables.

Standard dial attempts at the databases:
Non-Peak Periods (NPP) = Original attempt + one or more retries;
Peak Periods (PP)= One attempt only.

Fax Machines = Approximately 5% of a database.
Answering Devices = Ranges from 30% to 70% of a database = Say 50%
Answering Device Average Message Length = Say 15-seconds

List Penetration = 
      Non-Peak Periods (NPP) = Reach 85 to 95% of a database = Say 90% [For two or more passes]
      Peak Periods (PP) = Reach 75 to 85% of a database = Say 80% [For one pass]

Patch-Through or Digitally Record Live Respondent (IVR) calls:
      2% to 20% = Say 10% elect to participate @ 2 x the length of original message

Mass Survey (IVR) Respondents:
      2% to 20% = Say 10% elect to talk to participate @ 2 x the length of original message

May we have the opportunity to demonstrate this system to you or someone on your staff?  It usually takes about 35-minutes, and includes the easy process of setting up a database, recording a test message, programming a call-set to be sent to the test database, while reviewing all the features and then the reports.

For more information please contact us at:

Marketing & Communications Services
Office: 1 (866) 751-8188 (Pacific Time Zone)
Fax: 1 (877) 880-9143 (Toll Free)
Email: info @ mcsphones.com
General Info Web Site: http://www.mcsphones.com
AutoCall Web Site: http://www.mcs.gc1.com