Live Operator
Inbound Data
Collection
and
Patch-Through
Call Services
(LIP)
This
is an example of one
of our many
specialty inbound
phone service
projects. Perhaps
you may find it - by
adding your own
variations, a useful
tool to add to your
arsenal. A program
like this can also
be used very
effectively to, say,
have inquirers
referred to the
proper sales or
information
department,
congressman, etc.
Parameters:
-
Set up an
inbound 800# to
ring in our call
center.
-
When the caller
dials in they
speak with a
live
agent/representative
who will gather
the caller's
telephone
number, zip
code, etc., so
they can be
connected to the
appropriate
person/office.
-
The caller is
then seamlessly
connected.
("Please hold
the line while I
transfer you to
...")
-
The system
records their
Telephone Number
and Zip Code (as
entered by the
agent),
automatically
Date and Time
stamps the call,
and records the
Length of Time
on the line.
-
A
detailed report
is emailed to
you the next
day.
Typical Program
Costs are as
follows:
-
Set-up Fee*:
$500.00 -
1,500.00
(Includes
programming,
recordings, and
database/report
set-up)
-
Usage*:
$0.65-0.90/minute
for inbound
connect time,
patch through
time, and
recording time.
-
Monthly minimum
billing*:
$1,000.00 -
3,000.00
-
Prices are
subject to
change without
notice.
-
Costs for
conversion
database
(Example: Zip
Code = US
Senator)
services may
vary.
NOTE:
-
All final
pricing is
dependant upon
the scope of the
project - amount
of data
collected,
tiered options,
subject matter,
etc; A price
range has been
provided for
your estimates.
-
Multiple
patch-through
options are also
available. As
well as multiple
question surveys
and multi-tiered
questions.
-
We are also able
to do a digital
recording
instead of a
patch-through
call, for
after-hours
calls or at the
caller's
discretion, and
periodically
email the
recordings to
you or the
appropriate
person, etc.
Pricing for this
will be at $0.20
per minute with
additional
programming fees
at $150 per
hour.
-
Neutral &
Regional USA
English Dialects
Available, as
well as
Hispanic,
Asia-Pacific,
European & Other
Languages.
Bi-lingual
agents available
in most
languages.
-
We can set-up
your call
operation to
open the
conversation in
English or the
required foreign
language using
bi-lingual
interviewers, or
on request
switching from
an
English-speaking
interviewer to a
foreign language
interviewer, or
vice-versa.
For more
information please
contact us at:
Marketing &
Communications
Services
Office: 1 (866)
751-8188 (Pacific
Time Zone)
Fax: 1 (877)
880-9143 (Toll Free)
Email: info @
mcsphones.com
General Info Web
Site:
http://www.mcsphones.com
AutoCall Web Site:
http://www.mcs.gc1.com
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