Live Inbound Phone Services

Typical Services:

• Set up a toll-free inbound 800 # for you to provide to your target audience.
• Live operator will answer the phone in English, Spanish, or any other Language required by your program.
• Live operator will deliver your program’s introduction and/or message to the caller.
• Live operator can optionally collect any data required for your program from the caller.
• Live operator can optionally patch-through the caller to the appropriate phone # for a live conversation, or to listen to a selection of prerecorded messages.
• Live operator can optionally digitally record the caller’s comments (viable alternative to a patch-through that is after-hours).
• Call report recaps and call details, and any recordings, are emailed to you periodically.

Typical Program Costs are as follows:

• Set-up Fee: $500.00 to $1,500.00 (Includes Inbound 800 #'s, Agent Training, Programming, Recordings, plus Database & Report formatting & set-up)
• Usage*: $0.65 to $0.90 per minute for inbound connect time, patch through time, and recording time (time-on-the-line).
• Monthly Minimum Billing: $1,000.00 to $3,000.00.
• Costs for Conversion Database Services May Vary (Example: Zip Code = US Senator).
• Prices are subject to change without notice.
• All final pricing is dependant upon the exact scope of the project: Number of inbound 800 #’s, hours of operation, amount of data to be collected, multi-tiered options, subject matter, etc.

Options:

• Multiple patch-through options.
• Multiple question surveys and multi-tiered questions.
• Neutral & Regional USA English Dialects Available, as well as Hispanic, Asia-Pacific, European & Other Languages.
• Bi-lingual agents are available in most languages.
• We can set-up your call operation to open the conversation in English or the required foreign language using bi-lingual interviewers.
• Or, on request, switching from an English-speaking interviewer to a foreign language interviewer, or vice-versa.

Patch-through to another Phone Number

Parameters:

• Set up an inbound 800# to ring in our call center.
• When the caller dials in they speak with a live agent/representative who will gather the caller’s necessary data: telephone number, zip code, etc., so they can be connected to the appropriate person/office.
• The caller is then seamlessly connected. ("Please hold the line while I transfer you to ...")
• The system has a record of their Telephone Number and Zip Code (as entered by the agent), automatically Date and Time stamps the call, and records the Length of Time on the line.
• A detailed report is emailed to you the next day.

Digitally Record Caller’s Voice Response

Parameters:

• Optionally, digitally record the caller, instead of a patch-through call, for after-hours calls, or, if the caller requests.
• The recordings will be emailed to you periodically.

Typical Program Costs are as follows:

• Pricing for this will be at $0.20 per minute with additional programming fees at $150 per hour.

This type of program can be used very effectively for:

• Absentee Ballot Reminders
• Advocacy Calls
• Call from Political Volunteers
• Celebrity Endorsement (live or recording)
• Coalition Building
• Constituent Communications
• Data Collection = emails, mailing address, wants, needs, likes, dislikes, habits
• Enhance Public Awareness of Issues
• Event - Attendee Registration + Confirmation + Special Needs
• Fundraising & Fulfillment
• Grass Roots Mobilization
• Introduce a Campaign Trial Ad & Obtain Feedback
• Inbound Toll-free 800 #’s
• Issues Awareness and Feedback
• Match Inbound Caller to Appropriate Patch-through #
• Membership Solicitation Response
• Message Delivery
• Party Registration Activities
• Patch-through to Live, Answering Device, or a Pre-recorded Message
• Proposition Support or Objection
• Public Opinion Polling
• Special Event Notification
• Staff & Volunteer Call-in to Leave Reports and get Updates
• Teleconferencing Invitation Response & Patch-through to Event
• Ticket and Campaign Product Sales
• Yard Sign Placement
• Voluntary Polls & Surveys
• Voter ID & Registration 

• We handle your inbound calls so the caller is unaware that the work has been outsourced.
• Our inbound agents receive extensive program specific training in customer service and technical proficiency for each project.
• Our Agents may be contracted to work solely on your project, or you may utilize the shared costs benefits of our Agent Pool.
• All of our live and automated calls originate in the USA.
• However, if you prefer, we do have call centers in Canada, the Philippines, and India.

 For more information please contact us at:

Marketing & Communications Services
Office: 1 (866) 751-8188 (Pacific Time Zone)
Fax: 1 (877) 880-9143 (Toll Free)
Email: info @ mcsphones.com
General Info Web Site: http://www.mcsphones.com
AutoCall Web Site: http://www.mcs.gc1.com

If you would like to print this information, highlight all of the info you wish to print, then select your printer from your browser file. In the "Print Range", choose "Select". Note: If you choose "All" (the default) it will print the entire web page. Then either click "Print", or "Preferences" to select more options.