Live
Operator Call Service Price List
Live Call Services:
·
Live,
bi-lingual,
outbound, GOTV & straight messaging,
persuasion, advocacy, data acquisition,
patch-through and live introduction to auto dial
calls.
·
Live,
bi-lingual,
inbound, GOTV & straight messaging,
persuasion, advocacy, data acquisition,
patch-through calls, also available with
temporary 800 numbers.
·
Neutral & Regional USA English Dialects
are readily available, plus, Hispanic,
Asia-Pacific, European & Other Languages.
Typical Project Costs are
as follows:
Project Description CPH
Price per
Complete
ID- Household 1Q
57
$0.42
2Q
51
$0.47
3Q
47
$0.51
4Q
43
$0.56
5Q
39
$0.62
6Q
35
$0.69
7Q
31
$0.77
8Q
27
$0.80
ID- Name on Screen
1Q
45
$0.53
2Q
40
$0.60
3Q
37
$0.65
4Q
33
$0.73
Advocacy- Straight Line
1Q
55
$0.44
Advocacy with questions 1Q
52
$0.40
2Q
48
$0.45
3Q
44
$0.50
4Q
40
$0.55
GOTV - straight line
80
$0.27
GOTV - with wave file
90
$0.24
Drop Call $0.03
Call Notes:
·
Set-up Fee: $50 – $750 (Includes programming,
recordings, and database/report set-up).
·
A detailed report is emailed to you the next
day.
·
Minimum billing: $500.00.
·
Alternate Live Agent Hourly Billing: $18.00 –
$30.00 per hour for outbound calling time,
including patch through and recording time. Rate
depends mostly on the script read and other
project details.
·
The above standard prices and costs are subject
to change without notice.
·
Costs for bi-lingual and foreign language call
jobs may be slightly higher, depending on the
project.
·
For email address capture add approximately 8
cents.
·
For Voter-ID projects, a Successful Connect
is any response to at least 1 question.
·
In all other projects a Successful Connect with
be as defined in the Service Agreement.
·
Each project will be defined using a Service
Agreement that identifies the message and the
dial universe.
·
A Drop Call is a call that answered but
did not meet the Successful Connect criteria for
the project.
·
Persuasion pricing
based on leaving a message on the answering
machine when reached, or live with a live
answer.
·
Assumes both negative and positive response
contacts are being billed (refusals and
completed surveys, ID and GOTV).
·
Pricing will change for just delivered/complete
calls without refusals billable.
·
All political call projects must be pre-paid
prior to launch.
·
Terms will be Net on Receipt of Invoice
·
A test or demonstration can easily be arranged
at your earliest convenience.
·
Optional Services are priced separately.
1.
Patch-through or record a response.
2.
Deliver an automated prerecorded message to
answering devices on say the second pass through
the list.
3.
Conversion databases – say the Area Code or Zip
Code to an Individual for patch-through calls.
·
A 30-second Data Collection/Voter ID call will
garner about three questions and each additional
question will add about another 10-seconds.
However, much depends on the read of the script.
Language Notes:
·
Neutral & Regional USA English Dialects
Available,
as well as Hispanic, Asia-Pacific,
European & Other Languages. Bi-lingual
agents available in most languages.
·
We can set-up the call procedure to open the
conversation in English or the required foreign
language, using bi-lingual interviewers, or, on
request, switching from an English-speaking
interviewer to a foreign language interviewer,
or vice-versa.
·
We provide interviewers with Neutral or Regional
USA English Dialects, or Hispanic in a day or
so. Asia-Pacific, European, and many other
languages are available in from one to four
weeks.
·
Here is a listing of some of the languages that
our call centers have done in the recent past
and approximately how long it will take to
ramp-up for comparable bi-lingual projects:
Armenian = 2-4 weeks lead time
Korean = 1-2 weeks lead time
French = 1-2 weeks lead time
Mandarin = 1-2 weeks lead time
German = 1-2 weeks lead time
Portuguese = 1-2 weeks lead time
Italian = 1-2 weeks lead time
Tagalog = 1-2 weeks lead time
Japanese = 1-2 weeks lead time
Most other languages = 2-4 weeks lead
time
-
We should be able to provide almost any
language, but we will need to address the
project details on a case-by-case basis.
General Notes:
·
Need prices merely for reference for client
discussions, project budgeting, or for the
actual production of calls?
·
Our published price lists are guides generally
used for estimating and basically reflect prices
for smaller standard jobs.
-
Your final call job pricing will be based on
the actual details of your project.
-
Prices for large and/or ongoing live call
sets and/or projects are available upon
request.
-
Prices for other types of live calls:
-
Quantitative & Qualitative Research
-
Audio Conferencing “Town Hall Meetings”
-
Fundraising & Fulfillment Services
-
will be quoted on an as-needed basis!
Suggestions for requesting
pricing and scheduling information:
Some things to consider about live outbound (or
inbound) call jobs that will affect the cost and
allow us to provide you with accurate timely
pricing and scheduling information:
·
What is the database size and time zones?
·
Will any calls be to
Alaska, Hawaii, Canada or Mexico? Other
countries?
·
Who to contact at the household and/or business:
o
Anybody that answers, or a named individual, any
adult, etc.
o
Note: To specify anyone other than any member of
a household may increase the cost by about 25%,
due to waiting time and other factors.
·
Purpose of the call:
o
Deliver a simple message;
o
Persuasion call;
o
Data collection =
§
Merely ID the individual or household,
§
Or conduct a multiple question survey;
o
Fundraising, etc.
·
Plus any other services:
o
Patch-through calls,
o
Lead in calls to an Automated Prerecorded
message,
o
Voice recording,
o
Capture email address, etc.,
o
Fulfillment.
·
Script development & length.
o
How many scripts?
o
Will you need assistance?
o
What are the proper pronunciations?
·
Language:
o
Neutral or Regional English dialect?
o
Spanish or other language;
o
Bi-lingual agents?
·
What results are you looking for?
o
List penetration?
o
Completed Survey?
·
Connection & Message delivery options:
o
Live agent to a live respondent only;
o
Live agent to answering devices or
o
Prerecorded message to answering devices.
·
Projected start and end dates,
o
Preferred days of the week,
o
Hours of the day,
o
Anytime or evening, etc.
·
Note: Calls during Peak Call Periods may require
additional cost.
·
Do you merely want a quotation or a final
contract to review?
·
Is this an inquiry so that you may have info to
budget or to present to a client, or, for
immediate action?
·
Urgency, if any. How soon do you need the
information?
Once we have adequate information, it should
only take a few hours, to a day or so, to
provide you with the pricing and scheduling
information you requested.
For more information please contact
us at:
Marketing &
Communications Services
Office: 1 (866) 751-8188 (Pacific
Time Zone)
Fax: 1 (877) 880-9143 (Toll Free)
Email: info @ mcsphones.com
General Info Web Site:
http://www.mcsphones.com
AutoCall Web Site:
http://www.mcs.gc1.com
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