Inbound Automated
IVR Data Collection
with Patch-Through
Service (AIP)
This is
an example of one of
our many specialty
services an
inbound Interactive
Voice Response (IVR)
phone service.
Perhaps you may find
it - by modifying it
with your own
variations, a useful
tool to add to your
arsenal. A program
like this can also
be used very
effectively to, say,
have inquirers
transferred to the
proper sales or
information
department,
congressman, etc.,
utilizing a touch
tone response from
participants who are
invited to call in,
or if after hours,
do a digital voice
recording.
Parameters:
1.
Set up an inbound
800# with IVR
(Interactive Voice
Response)
capabilities for
transferring callers
to a predetermined
phone number.
2. When the caller
dials in they hear a
message asking them
to enter their, say,
zip code - so to be
connected to their
appropriate service
representative,
congressman, etc.
3. Then they are
seamlessly
connected. ("Your
call is being
connected to ...").
4. The results of
the calls will be
collected, including
caller id, date,
time and length of
call, results of
their interactive
responses, and
emailed to you each
morning.
Typical Program
Costs are as
follows:
Set-up Fee:
$1,000.00 (Includes
system programming,
recordings, and
database/report
set-up)
Usage:
$0.20/minute for
inbound connect time
and any recording
time.
$50 monthly
minimum billing -
includes monthly
report.
Develop a typical
Zip Code conversion
list of about 100
(Zip Code = Target):
$150, or zero if you
provide the data.
Costs for other
conversion databases
may vary.
It is also
possible to capture
the incoming phone
number and based on
the Area Code
transfer the call
directly to the
appropriate
person/number.
Other
options/services:
We will also be
able to do a digital
recording of the
respondents answers
instead of a
touch-tone response,
and then
periodically email
the recordings to
you. If so then:
Additional
programming: $300
plus a $.015 per
voice-file transfer
charge. We can also
transcribe the
recordings at $40
per hour.
Multi-level
(tiered) sets of
questions/answers.
Multiple
patch-through call
transfers to your
inbound 800 number,
etc.
English and
Spanish language,
either from the
start or accessed
through a prompt.
Fax-back service.
Fax forwarding
service - take
inputted information
from the caller and
fax it to a
predetermined
number, say a
pharmacy for a
prescription.
Note:
All final pricing is
dependant upon the
scope of the project
amount of data
collected, tiered
options, subject
matter, etc; A
typical price for
basic services has
been provided for
your estimates.
Prices are subject
to change without
notice.
For more
information please
contact us at:
Marketing &
Communications
Services
Office: 1 (866)
751-8188 (Pacific
Time Zone)
Fax: 1 (877)
880-9143 (Toll Free)
Email:
info (at)
mcsphones.com
General Info Web
Site:
http://www.mcsphones.com
AutoCall Web Site:
http://www.mcs.gc1.com
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